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TERMS & CONDITIONS

INTRODUCTION

These terms of use govern your purchases from, and your use of, the www.treemsthlm.com website and forms a contract between you and True and Elegant Movement Stockholm AB with Swedish registration number 559110-2487, Dalagatan 25, 113 24, Stockholm (hereinafter “TREEM STHLM”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

CONFIRMATION

Once we have received your order and payment we will send an electronic receipt to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

PAYMENT

You may pay with either Paypal, credit or debit cards. Braintree and Skandinaviska Enskilda Banken services manage all of our banking transactions. TREEM STHLM does not store any credit card numbers.

PAYMENT BY CARD

Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit/debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, TREEM STHLM may automatically cancel your order.

PAYMENT WITH PAYPAL

If you choose to pay with Paypal – the general Paypal terms are presented at their website. The issuer of your card may charge interest or other fees under the terms of your card agreement.

PROMO CODES

Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.

TAXES

All prices shown on the TREEM STHLMs website, www.treemsthlm.com, include the statutory Value Added Tax and any other sales tax(es) but do not include a delivery charge. The cost of delivery is clearly indicated during the check-out process.

Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that TREEM STHLM has no control over these charges and, since these charges are different for different countries, TREEM STHLM cannot predict their amount. TREEM STHLM advises you to contact your local customs office for further information.

ORDERING

Orders made in another person’s name without the person’s consent will be reported to the authorities. TREEM STHLM holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel TREEM STHLM to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Consumers have the right to return the order within 90 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact TREEM STHLM in order to get an address to send the goods to. Return shipping is paid by the customer. If an item is damaged during transport, TREEM STHLM should be contacted within 30 days for information about compensation.

WARRANTY

Warranty term: One year from the date of purchase. This warranty covers manufacturing defects on the bracelet itself (this normally shows straight away, the reason for the period of 1 year is that the bracelet might be a gift and the receiver got it first after a longer time). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the “contact us” page. In the e-mail, you need to specify your name, address, order number and a detailed description of the issue. Finally, write ‘reclaim of purchase’ as the subject of the e-mail or letter. Return shipping is paid by TREEM STHLM. If TREEM STHLM cannot find any defects described above, the product will be sent back to the customer.

Note that repair/replacements will be charged in the following cases, even during the warranty term.

Failure or damage caused by improper use or carelessness (knocks, dents, crushing, and similar)

Failure or damage caused by unjustifiable repair or modification.

Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake.

Esthetical changes that occur during normal wear and tear and aging (minor scratches, etc, alteration of the color on the wristband and the peeling of the plating)

In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten.

If the warranty is not submitted along with the bracelet.

The case where parts have been replaced with substitutes if the originals are not available.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

PERSONAL INFORMATION

When shopping with TREEM STHLM we will save some of your data to fulfill your purchase. TREEM STHLM treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. TREEM STHLM may also use cookies, for example in order to improve your experience of the website.

PRODUCT INFORMATION

TREEM STHLM has the right to adjust prices, add additional cost, change product assortment and related information without notice. The purpose of product images and information made available by TREEM STHLM is to reflect the products as much as possible. While we endeavor to ensure that all content on this website is accurate, errors may occur. TREEM STHLM cannot guarantee that all product images accurately reflect the true appearance of the products. All product images should be seen as illustrations. The product images may differ depending on the color settings on your computer.

DELIVERY AND CANCELLATIONS

Deliveries are made in cooperation with the postal services and their partners. You have the right to cancel purchases and return delivered goods by contacting TREEM STHLM’s customer service or using the contact form on TREEM STHLM’s website within 90 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the risk of transporting the returned goods to TREEM STHLM.

In cases, you as a customer believe that delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with TREEM STHLM by email. If a product has been discontinued TREEM STHLM has the right to cancel the purchase and refund the paid amount to the customer. TREEM STHLM will notify the customer of a replacement or equivalent products if available.

COMPLAINTS TERMS

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you need to contact us within 30 days from receiving the product.

Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Same applies for returns. Defective products returned to TREEM STHLM should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. TREEM STHLM has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, TREEM STHLM will send the product back to the customer.

LIABILITY

TREEM STHLM responsibility for errors in connection to delivery is limited to existing conditions of sale. TREEM STHLM bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

FORCE MAJEURE

TREEM STHLM shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by TREEM STHLM or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of TREEM STHLM.

USER CONTENT

The www.treemsthlm.com website may include user-generated content from for example social media applications. TREEM STHLM does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

RETENTION OF TITLE

All products remain in TREEM STHLM property until full payment is made.

FRAUD

All frauds are reported to the authorities and TREEM STHLM reserves the right to cancel the purchase if any suspicion is raised.

GOVERNING LAW AND JURISDICTION

These terms and your use of the www.treemsthlm.com website are governed by Swedish law. To the extent permitted by law, Swedish courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to TREEM STHLM’s right to prosecute a user at his/her place of residence.

TERMINATION

TREEM STHLM reserves the right to terminate your account and/or your use of the www.treemsthlm.com website at its sole discretion. For example, if TREEM STHLM suspects that you have breached these terms of use. Such termination can be made without prior notice.

COMPANY INFORMATION

TREEM STHLM, Dalagatan 25, 11324 STOCKHOLM, Sweden registration number 559110-2487 and VAT-number: SE559110-248701. Contact details: TREEM STHLM customer Service Email: treemteam@treem.com

AMENDMENTS

TREEM STHLM may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and TREEM STHLM. You should therefore periodically visit this page to review the then current terms to which you are bound.

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